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FAQ'S
1. wHAT AREAS DO YOU SERVICE?
1. wHAT AREAS DO YOU SERVICE?
We provide mobile detailing and mechanical services across the New Hanover & Burgaw area. If you’re unsure whether we can reach you, just give us a call or send us an email!
We provide mobile detailing and mechanical services across the New Hanover & Burgaw area. If you’re unsure whether we can reach you, just give us a call or send us an email!
2. hOW DO i BOOK A SERVICE?
2. hOW DO i BOOK A SERVICE?
You can book directly on our website via the Services page, or contact us by phone, text, or social media.
You can book directly on our website via the Services page, or contact us by phone, text, or social media.
3. wHAT TYPES OF VEHICLES DO YOU WORK ON?
3. wHAT TYPES OF VEHICLES DO YOU WORK ON?
We service cars, trucks, SUV's, and some specialty vehicles. Contact us via call, text, or email if you have a unique vehicle/ request to confirm.
We service cars, trucks, SUV's, and some specialty vehicles. Contact us via call, text, or email if you have a unique vehicle/ request to confirm.
4. How long will my service take?
4. How long will my service take?
Detailing (COMING SOON): 2-3 hours depending on the package
Detailing (COMING SOON): 2-3 hours depending on the package
Mechanical: Varies by job- our team will provide an estimate prior to starting services.
Mechanical: Varies by job- our team will provide an estimate prior to starting services.
5. do i need to be present during my vehicles service?
5. do i need to be present during my vehicles service?
Not necessarily. For mobile detailing, you can leave your keys or meet us at the location. For mechanical services, we may need to discuss work specifics before starting.
Not necessarily. For mobile detailing, you can leave your keys or meet us at the location. For mechanical services, we may need to discuss work specifics before starting.
6. what products do you use?
6. what products do you use?
We use high-quality, professional-grade products and equipment to ensure the best results for your vehicle.
We use high-quality, professional-grade products and equipment to ensure the best results for your vehicle.
7. can you perform mechanical repairs on site?
7. can you perform mechanical repairs on site?
Yes! We specialize in mobile mechanical work for certain repairs and maintenance. Larger jobs may need to be scheduled at a shop.
Yes! We specialize in mobile mechanical work for certain repairs and maintenance. Larger jobs may need to be scheduled at a shop.
8. do you offer packages or subscriptions?
8. do you offer packages or subscriptions?
Not currently, but we are in the works to return the loyalty of our customers by providing the best services while ensuring the best price!
Not currently, but we are in the works to return the loyalty of our customers by providing the best services while ensuring the best price!
9. what payment methods do you accept?
9. what payment methods do you accept?
We accept cash, credit/debit cards, and digital payments. Payment is due upon completion of service.
We accept cash, credit/debit cards, and digital payments. Payment is due upon completion of service.
10. do you come to my home or workplace?
10. do you come to my home or workplace?
Absolutely! We bring our mobile detailing and mechanical services directly to you.
Absolutely! We bring our mobile detailing and mechanical services directly to you.
11. what if it rains or the weather is bad?
11. what if it rains or the weather is bad?
We may need to reschedule mobile detailing services for safety and quality purposes. Mechanical services can often proceed unless weather impacts safety.
We may need to reschedule mobile detailing services for safety and quality purposes. Mechanical services can often proceed unless weather impacts safety.
12. do you gurantee your work?
12. do you gurantee your work?
Yes! We stand behind the quality of our services. If you are unsatisfied contact us within 24 hours so we can make it right.
Yes! We stand behind the quality of our services. If you are unsatisfied contact us within 24 hours so we can make it right.
13. how far in advance should I book?
13. how far in advance should I book?
We recommend booking at least a week in advance, especially for premium packages or mechanical work. Weekend slots fill fast!
We recommend booking at least a week in advance, especially for premium packages or mechanical work. Weekend slots fill fast!
14. When are services available?
14. When are services available?
We currently provide mobile automotive services exclusively on weekends. Saturday appointments are available from 7:00 AM–3:00 PM, and Sunday appointments are available from 12:00 PM–5:00 PM.
We currently provide mobile automotive services exclusively on weekends. Saturday appointments are available from 7:00 AM–3:00 PM, and Sunday appointments are available from 12:00 PM–5:00 PM.
15. are your services pet and family friendly?
15. are your services pet and family friendly?
Yes! Our team is professional, courteous, and considerate of your space and pets.
Yes! Our team is professional, courteous, and considerate of your space and pets.
Still thinking? CONTACT US!
Still thinking? CONTACT US!
Any further information can be recieved by reaching out to info@builtbyholyfield.com
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