From the moment you submit a service request; to the completion of your appointment, we are committed to providing a straightforward, transparent, and professional experience. The information below outlines our service process, payment procedures, parts options, scheduling policies, and customer expectations so you know exactly what to expect every step of the way. Our goal is to eliminate surprises, protect both our customers and our business, and ensure every service is completed with honesty, quality, and professionalism.
To begin the scheduling process, select the "BOOK" button located under your desired service. You will be directed to our intake form, where we collect the information needed to properly prepare for your appointment, including your contact information, vehicle details, requested services, and service location.
Providing accurate information during this step allows us to better understand your needs, prepare the appropriate estimate, and ensure we are ready to provide efficient and professional service when your appointment arrives.
Our intake form allows us to collect the information needed to provide accurate service recommendations and prepare for your appointment. The information provided is used solely for communication, scheduling, service preparation, and completing your requested services. Built By Holyfield does not sell, distribute, or use customer information for any purpose unrelated to providing our services.
Within the intake form, you will be asked to provide your contact information, service location, vehicle identification details, and the services you are requesting. This information allows us to properly review your request and determine the best approach for your vehicle.
After your request has been reviewed, and depending on the services selected, you may receive a parts quote and labor estimate for your approval. Please note that the pricing displayed on our website represents labor estimates only. Parts pricing, availability, and final service costs are determined after reviewing your specific vehicle, service request, and parts requirements.
After your service request has been reviewed, you will receive a final estimate outlining the approved labor and, when applicable, the required parts for your requested service. Once you approve the estimate, a confirmation email will be sent outlining the next steps required to reserve your appointment.
To secure your scheduled service time, a scheduling deposit may be required. This deposit helps prevent last-minute cancellations and protects the time reserved specifically for your vehicle. If applicable, payment for sourced parts will also be collected prior to ordering to ensure the necessary parts are available and ready for your appointment.
Once all required approvals and payments have been completed, your appointment will be confirmed. Appointment reminders and any additional communication will be sent through your selected contact method.
On the day of your appointment, Built By Holyfield will review any final details, concerns, or changes regarding your requested services before beginning work. If any additional issues are discovered or changes to the approved service are recommended, we will communicate those findings with you and receive approval before proceeding.
At your scheduled appointment time, a Built By Holyfield technician will arrive prepared with the necessary tools and approved parts to complete your requested maintenance services conveniently at your location.
Once your service has been completed and reviewed, the remaining balance will be due through your approved payment method. Your final labor payment will reflect the estimate previously approved during the service approval process.
At Built By Holyfield, our commitment does not end when your service is complete. After your appointment, we encourage you to reach out with any questions, concerns, or feedback regarding your service experience.
We value transparency and customer satisfaction, and we want to ensure you feel confident with the work performed on your vehicle. If you experience any concerns related to the completed service, please contact us so we can review the situation and determine the appropriate next steps.
Your feedback helps us continue improving our services and providing the level of quality and professionalism our customers expect.